Michelle Ruben
Director of Client Services
Michelle is a local graduate from University of South Florida. She currently resides in South Tampa with her daughter Reagan and she also has a son Ruslan. She was formerly with Kraft General Foods and then moved to Johnson and Johnson where she specialized in analytics and operational efficiency.
Michelle handles the day to day responsibilities of the office such as:
- Assist with address, beneficiary, and name changes on your policies or accounts
- Assist with distribution requests for your accounts as well as changes in your banking information for premium payments
- Provide customer service both in person and over the phone to facilitate and resolve other client service requests
- Ask for feedback from you to help enhance your client experience
- Manage back office operations and foster a culture of continual improvement and operational effectiveness.
- Assist with scheduling meetings
If you have any requests on the items above, please reach out directly to Michelle. We appreciate your business and look forward to continuing our work to provide you with the highest level of service.